At Adore Celebration, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a return and refund policy to ensure your peace of mind. Please read the following policy carefully.
- Eligibility for Returns:
- You may be eligible for a return if you received a defective, damaged, or incorrect item.
- To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. It must also be accompanied by proof of purchase, such as a receipt or order confirmation.
- Initiating a Return:
- To initiate a return, please contact our customer support team within [insert number of days] days of receiving your order. You can reach us via email at [email protected]
- Please provide your order number, the reason for the return, and any relevant details about the item(s) you wish to return.
- Return Process:
- Once your return request is approved, we will provide you with instructions on how to return the item(s) to us.
- You will be responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., defective or incorrect item).
- Refund Process:
- Upon receiving and inspecting the returned item(s), we will process your refund within 7 days.
- Refunds will be issued to the original payment method used for the purchase, unless otherwise specified.
- Please note that shipping costs are non-refundable, and the original shipping cost incurred will be deducted from your refund amount, unless the return is due to a mistake on our part.
- Exchanges:
- If you received a defective or damaged item and would like to exchange it for the same item, please contact our customer support team to arrange for an exchange.
- Non-Returnable Items:
- Certain items are not eligible for return or refund, including:
- Customized or personalized items
- Clearance or final sale items
- Items that have been used, altered, or damaged by the customer
- Certain items are not eligible for return or refund, including:
- Cancellation Policy:
- If you wish to cancel your order before it has been shipped, please contact us immediately. Once an order has been shipped, it cannot be canceled, but you may initiate a return as outlined in this policy.
- Contact Us:
- If you have any questions or concerns about our return and refund policy, please contact us at:
- Adore Celebration
- M 830, 1st Floor, Mayfield Garden, Gurugram, Haryana, 122001
- Email: [email protected]
- Phone: +9197112 73252
- If you have any questions or concerns about our return and refund policy, please contact us at:
By placing an order with Adore Celebration, you acknowledge that you have read, understood, and agreed to our Return & Refund Policy.